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FAQs

Is my payment secure?

Yes. Your payment is secure since all the payment transactions happen on the banking site. When you are ready to pay, you are directed to the banking site. No credit card details are stored on our website. Our payment gateways are PCI compliant & secured by VeriSign.

Who does the installation?

Our engineers are trained in both Technical & Soft skills by our highly professional group of trainers. We give an international experience not just an installation. You can schedule installation as per your convenience. Schedules may vary depending on your location / service area.

Is self-installation allowed?

No, we do not recommend self-installation. But please find the link for installation guideline for qualified engineers- Reflector installation guideline for Engineers

In case of any problem with my connection, can you suggest some tips for the same?

Please find link for troubleshooting tips-Troubleshooting Tips

What are the functionalities & features of my Standard Definition set top box?

Your Videocon d2h Standard box comes with unbelievable features that are user-friendly. Please find link for entire demo of same to enjoy uninterrupted entertainment-Demonstration guide for standard definition.

What are the functionalities & features of my HD set top box?

Your Videocon d2h HD box comes with unbelievable features that are user-friendly. Please find link for entire demo of same to enjoy uninterrupted entertainment-Demonstration guide for High definition