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FAQs

How do I enjoy uninterrupted services of Videocon d2h?

The customer is required to pay his Monthly / yearly service fee in advance for uninterrupted services & guaranteed access to the channels under his plan

When I enter my credit card information, the site asks for a CVV code. What is it?

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa and MasterCard credit cards.This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.

Where is the Card Verification Number (CVV) located on my credit card?

For Visa/MasterCard: Your CVV is the three–digit code after the last four digits of your credit card number on the back of the card within the signature field. For American Express: Your CVV is the four–digit number on the front right–hand side of the card above the card number.

How do I know that my transaction is confirmed?

Once the transaction is successful, you will be diverted back to our website from the secure payment gateway and will view a confirmation page.

My purchase / recharge has been rejected, but my credit card has been charged? What do I do?

This is a very rare situation, and can occur in case of a network fluctuation at the backend. In this case, a reverse request for the charge on your credit card will be sent by us to the bank. Please be assured that if the purchase / recharge is not complete, your card payment will be reversed.

The refund has still not been credited in my credit card account.

As per our company policy, we send a reverse request to the bank. Depending on the card issuing bank, it can sometimes take up to 2-3 weeks for the reversal to take effect.