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Terms and Conditions for 4K STB

The product package shall consist of: One 4K Ultra HD STB, One Smart Card (inserted in the STB), One Remote, One Coin Battery, One HDMI Cable, One Power Adaptor, One User Guide Book / Manual of Practice ("Product"). Individual items are not for retail sale. Specially packed for the purpose of servicing DTH Industry.

The Offer Price (Rs. 6590/- is applicable for new Customer and Rs. 5990/- is applicable for the existing Customer) is inclusive of cost of the Product, standard installation/ activation charges and applicable taxes, if any. The New Customer shall be bound to pay Rs. 375/- at the time of activation to our authorised engineer. The aforesaid Offer Price for the New Customer includes the amount of Rs. 375/- to be paid by the Customer at the time of installation.

Standard Cable Length is 10 meters, any cable usage beyond 10 metres will be charged @ Rs.12 per meter by the authorized engineer, which need to be paid by Customer, at the time of installation, on actual length of the cable .

The Customer can pre-book the Product either through our website www.videocond2h.com or by calling our Customer Care helpline number 7355873558.

The Product will be installed by Videocon d2h authorized service engineer on the address provided by Customer to Videocon d2h, at the time of pre-booking of the Product. In case of any change in the address, Customer needs to call the Customer Care helpline number or write to us at customercare@d2h.com


Warranty is applicable only on 4K Ultra HD Set Top Box for a period of One (1) year from date of installation.

Under no circumstances whatsoever, the Customer shall be entitled to claim refund for the amount paid for the Product.

Product will be provided on rental basis only.

Product will be delivered within four (4) working days from the date of booking / realization of payment whichever is later. Notwithstanding anything contained elsewhere in this Terms and Conditions, Videocon d2h is not liable for any delay in delivery of the Product.

The Existing Customers opting for up-gradation their existing CPE with the Product need to simultaneously return the existing CPE, its Smart Card & remote control.

4K channel(s) will be provided by us on event basis, as & when the 4K feed is provided by the broadcasters, which will be charged in addition to the package subscription.

For New Customers, subscription to Platinum HD/ New South Platinum HD pack is mandatory for activation of the 4K Ultra HD STB. In addition to 4K channel(s)/ content, Customers can continue to use the Product to view the Standard Definition and High Definition channels.

The terms and condition are subject to change without prior intimation.

In the event of any and all disputes or controversies arising out of or in connection with the interpretation of the provisions of these terms and conditions, the decision of VDL shall be final and binding on the Customers.

These terms and conditions are in addition to the terms and conditions in the CAF and in the event of any inconsistencies between the two, the terms of the CAF shall be binding. These terms and conditions shall not constitute a waiver of any other provision of the CAF. Terms used herein but not defined shall have the same meaning as assigned to them in CAF. The terms and condition are subject to change without prior intimation

By availing for this Product, it shall be construed that the Customer has read, understood, accepted and agreed to abide with all the terms and condition stated hereunder.